Return & Refund Policy
This Return & Refund Policy applies to orders placed through sarlico.com. GUI ZHOU HU YI SHANG MAO YOU XIAN GONG SI sells jerseys, sports apparel, polos, pants, shorts, and athletic-inspired clothing, and we aim to provide a clear and fair return process.
1. Return Window
You may request a return within 30 days after the package is delivered according to the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law. Please contact us at service@sarlico.com before sending any item back.
2. Return Request Process
To start a return, please email service@sarlico.com with your order number, the item you want to return, the reason for return, and clear photos if the item has any problem. After reviewing your request, we will provide return instructions if the return is approved. Items sent back without approval may be refused or may not be processed.
3. Return Conditions for Sports Apparel
Returned jerseys, polos, pants, shorts, and sports apparel must be unused, unworn, unwashed, unaltered, and free from stains, odors, sweat marks, perfume, smoke, pet hair, deodorant marks, or any signs of wear. Original tags, labels, packaging, and included accessories must be intact and returned together.
4. Try-On and Size Checking
Reasonable try-on is allowed for size checking, but items must remain in clean and resalable condition. For jerseys and sports clothing, please avoid wearing items during exercise, training, outdoor activity, washing, or extended use before deciding whether to return them.
5. Non-Returnable Items
We may refuse returns for items that are worn, washed, altered, damaged after delivery, missing tags, missing packaging, or not in resalable condition. Final sale items, clearance items, gift cards, and custom-made or personalized products are not eligible for return or exchange unless there is a verified quality issue.
6. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours after delivery at service@sarlico.com. Please include your order number, a brief description, photos of the item, photos of the packaging, and a photo of the shipping label.
7. Return Shipping Fees
If the return is caused by personal preference, wrong size selection, color preference, style preference, or ordering the wrong item, the customer is responsible for return shipping costs. If the return is caused by our error, a verified defect, or an incorrect item sent by us, we will review the issue and provide a reasonable solution.
8. Return Shipping Responsibility
Customers must package returned items securely and use a trackable shipping service. We are not responsible for return packages that are lost, damaged, delayed, or sent to an incorrect address during return transit. Please keep your return tracking number and shipping receipt until the return is fully completed.
9. Inspection and Approval
After we receive the returned item, we will inspect it to confirm whether it meets our return conditions. If the item passes inspection, the refund will be approved. If the item is used, washed, damaged, missing tags, missing packaging, or not in resalable condition, we may refuse the return or reduce the refund where permitted by law.
10. Refund Method and Timing
Approved refunds will be issued to the original payment method used at checkout. Refunds are usually processed within 7 business days after the returned item passes inspection or after refund approval is confirmed. Your bank, card issuer, or payment provider may require additional time to post the refund.
11. Shipping Fees, Customs Fees, and Order Evidence
Original shipping fees are generally non-refundable unless the return is caused by our error, a verified defect, or an incorrect item sent by us. For international orders, customs duties, import taxes, VAT, brokerage fees, or local charges are generally non-refundable. To support order verification and payment dispute review, we may keep order records, payment records, tracking details, delivery confirmation, customer messages, return inspection photos, and refund records.
12. Payment Disputes and Contact Information
Payments may be processed through Stripe or other secure payment service providers. If you have an order, delivery, return, or refund issue, please contact us at service@sarlico.com before opening a payment dispute so we can review and resolve the matter. For questions, contact GUI ZHOU HU YI SHANG MAO YOU XIAN GONG SI at service@sarlico.com or +86 17605923543. Company address: No. 5, 27th Floor, Unit 1, Building 9, District C, Pengjiawan, Huaqiao Street, Huaqiao Subdistrict, Nanming District, Guiyang City, Guizhou Province.