Shipping Policy
This shipping policy applies to orders placed via sarlico.com. GUI ZHOU HU YI SHANG MAO YOU XIAN GONG SI is a sportswear website offering jerseys, polo shirts, trousers, shorts, and other athletic-style apparel, with worldwide shipping available.
1. Shipping Coverage
We provide shipping to the United States, Europe, Australia, and the Rest of the World. Shipping availability may vary by destination due to carrier service limits, local regulations, customs restrictions, or delivery-area limitations. If your location cannot be served, this will usually be shown during checkout or confirmed by our support team.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment has been successfully completed. Business days are Monday through Friday, excluding weekends and public holidays. During peak seasons, product launches, sales events, or high-volume periods, processing may take slightly longer.
3. Shipping Time, Fees, and Free Shipping
Estimated shipping time and shipping fees are based on the delivery region. The final shipping cost will be shown at checkout before payment is completed. Free shipping is available for eligible United States orders only. Europe, Australia, and Rest of the World orders do not include free shipping unless a special promotion is clearly displayed at checkout.
| Region | Estimated Delivery Time | Shipping Fee | Free Shipping |
|---|---|---|---|
| United States | 5–10 business days | USD $8.99 | Orders over USD $89.00 |
| Europe | 7–15 business days | USD $12.99 | Not available |
| Australia | 8–16 business days | USD $16.99 | Not available |
| Rest of the World | 10–20 business days | USD $22.99 | Not available |
4. Logistics Carriers
We work with reliable logistics carriers and delivery service providers, which may include USPS, UPS, FedEx, DHL, local postal services, and regional delivery partners. The final carrier may vary depending on your destination, package size, shipping route, and available delivery service.
5. Tracking Information
After your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address used at checkout, if tracking is available. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.
6. Delivery and Signature
Some packages may require a signature upon delivery depending on the destination, order value, carrier rules, or local delivery requirements. If no one is available to receive the package, the carrier may attempt redelivery, leave a delivery notice, deliver the package to a pickup location, or return the package according to its own policy.
7. Incorrect or Incomplete Address
Please make sure your shipping address, phone number, and email address are accurate before placing an order. We are not responsible for delays, failed delivery, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated customer-provided shipping information.
8. Delayed, Lost, or Delivered Packages
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather, carrier delays, holidays, local delivery issues, or other circumstances beyond our control. If tracking shows that a package has been delivered but you have not received it, please first check nearby areas, household members, building offices, and the carrier before contacting us at service@sarlico.com.
9. Damaged Packages or Shipping Problems
Please inspect your package immediately upon delivery. If your package arrives damaged, defective, missing items, or with an incorrect item, please contact us within 48 hours after delivery at service@sarlico.com. Include your order number, a brief description of the issue, clear photos of the item, photos of the packaging, and a photo of the shipping label so we can review the issue properly.
10. Customs, Duties, and Contact Information
For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These fees are usually the responsibility of the recipient unless otherwise required by law. Customs processing may also affect delivery time. For shipping questions, please contact GUI ZHOU HU YI SHANG MAO YOU XIAN GONG SI at service@sarlico.com or +86 17605923543. Company address: No. 5, 27th Floor, Unit 1, Building 9, District C, Pengjiawan, Huaqiao Street, Huaqiao Subdistrict, Nanming District, Guiyang City, Guizhou Province.