Privacy Policy
This privacy policy applies to personal information collected via sarlico.com. GUI ZHOU HU YI SHANG MAO YOU XIAN GONG SI operates a website for jerseys and sportswear, offering shipping to the United States, Europe, Australia, and other regions worldwide.
1. Scope of This Privacy Policy
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when customers visit our website, create an order, contact customer support, request shipping assistance, submit a return request, or use any service provided through sarlico.com.
2. Information We Collect
We may collect information such as your name, billing address, shipping address, email address, phone number, order details, product selections, size and color preferences, payment status, delivery region, tracking information, customer service messages, return or refund details, and technical information about your device and website activity.
3. Order and Shipping Information
Because we provide shipping to the United States, Europe, Australia, and the Rest of the World, we collect and use shipping-related information to process orders, confirm delivery addresses, calculate shipping fees, arrange logistics, provide tracking updates, handle delivery issues, and support customs or carrier requirements where applicable.
4. Payment Information and Third-Party Payment Providers
Payments on our website may be processed by third-party payment service providers, including Stripe and PayPal. We do not store full card numbers, CVV codes, payment passwords, PayPal login details, or complete payment credentials on our own servers. Payment details are submitted directly to the payment provider through secure payment processing systems.
5. How We Use Personal Information
We use personal information to process and fulfill orders, confirm payments, arrange shipping, provide customer support, handle returns and refunds, prevent fraud, improve website performance, communicate order updates, comply with legal obligations, and protect our business, customers, and payment systems.
6. Payment Security
Payment security is handled through secure third-party payment processors such as Stripe and PayPal. These providers use security controls designed for payment processing, including encrypted payment transmission, fraud screening, transaction monitoring, and payment authentication tools where applicable. We only receive limited payment-related information, such as payment status, transaction reference, order amount, and confirmation of whether a payment succeeded or failed.
7. Website and Data Security Measures
We use reasonable technical and organizational measures to protect customer information. These may include SSL/TLS encryption, HTTPS secure browsing, access controls, account permission limits, secure hosting practices, malware monitoring, firewall protections, system updates, password protection, restricted administrative access, and internal procedures for handling customer information.
8. Fraud Prevention and Stripe Dispute Evidence
To support fraud prevention, payment verification, chargeback response, and Stripe dispute review, we may retain order records, billing and shipping details, IP and device-related information, payment status, transaction identifiers, tracking numbers, delivery confirmation, customer communications, return requests, refund records, and policy evidence showing how the order was handled.
9. Logistics and Delivery Partners
We may share necessary order and shipping information with logistics providers, carriers, fulfillment partners, customs service providers, and regional delivery partners. This may include your name, address, phone number, email address, package details, delivery region, tracking number, and other information required to deliver your order.
10. Customer Support and Return Information
When you contact us about an order, shipping issue, damaged package, incorrect item, return, or refund, we may collect the information you provide, including photos of items, photos of packaging, shipping labels, order numbers, tracking information, and written explanations. This information helps us verify issues and provide support.
11. Cookies and Similar Technologies
We may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember preferences, support shopping cart functions, understand website traffic, improve user experience, detect fraud, and measure marketing performance. You may control cookies through your browser settings, but some website features may not function properly if cookies are disabled.
12. Analytics and Website Improvement
We may use analytics tools to understand how visitors interact with our website, which pages are visited, which products are viewed, and how customers move through the checkout process. This helps us improve product pages, website speed, navigation, checkout reliability, and customer service.
13. Marketing Communications
If you choose to receive marketing emails or promotional messages, we may use your email address to send product updates, promotions, or store news. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at service@sarlico.com.
14. Information Sharing
We do not sell customer payment information. We may share personal information only when necessary with payment processors, shipping carriers, fulfillment providers, website service providers, fraud prevention tools, analytics providers, customer support tools, legal advisors, or authorities where required by law.
15. International Data Transfers
Because we are a China-based website serving customers in China, the United States, Europe, Australia, and other regions worldwide, your information may be processed in China or other countries where our service providers operate. When required by applicable law, we use appropriate safeguards to protect personal information during international transfers.
16. GDPR Privacy Rights for European Customers
If you are located in Europe, you may have rights under GDPR or similar privacy laws, including the right to access, correct, delete, restrict, or object to certain processing of your personal information, and the right to data portability where applicable. You may also withdraw consent where processing is based on consent.
17. United States Privacy Rights
U.S. customers may have privacy rights under applicable state laws, including rights to request access, correction, deletion, or information about certain data practices. We do not sell personal information as the term may be defined under applicable privacy laws. To submit a privacy request, contact us at service@sarlico.com.
18. Australia Privacy Notice
Customers in Australia may contact us to request access to or correction of personal information we hold about them. We use personal information mainly to process orders, arrange international shipping, provide customer service, manage returns and refunds, and comply with legal and business obligations.
19. Rest of the World Privacy Notice
Customers outside the United States, Europe, and Australia may also contact us to request help with accessing, correcting, or deleting personal information where applicable by local law. We will review requests based on the customer’s location, identity verification, legal requirements, and our need to retain records for order, tax, fraud prevention, or dispute purposes.
20. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, shipping, returns, refunds, customer service, tax records, legal compliance, fraud prevention, payment dispute response, and business recordkeeping. Some transaction and delivery evidence may be retained to support Stripe, PayPal, or card network dispute reviews.
21. Children’s Privacy
Our website is intended for general customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at service@sarlico.com so we can review and delete the information where appropriate.
22. Contact Information
If you have questions about this Privacy Policy, payment security, data protection, privacy rights, or how your information is handled, please contact GUI ZHOU HU YI SHANG MAO YOU XIAN GONG SI at service@sarlico.com or +86 17605923543. Company address: No. 5, 27th Floor, Unit 1, Building 9, District C, Pengjiawan, Huaqiao Street, Huaqiao Subdistrict, Nanming District, Guiyang City, Guizhou Province.